Welcome to our frequently asked questions page for our renters! We have dedicated this page to our most frequently asked questions your reference. If you don’t find the answer you are looking for in this renter’s central section, feel free to give us a call, send us an email or stop in. We are standing by to help answer all your questions and love to hear your suggestions. 

Frequently Asked Questions

Does the move in rent special apply to me when it comes time to renew my lease? 

Irvine Park is happy to apply any applicable promotions or rates to current lease renewals, depending on the length of the contract. Please stop in to our office to receive details.  

Can I have my unit upgraded (new appliances, carpeting, etc.)? 

All available upgrades to occupied units will be reviewed at yearly lease signing. If you would like to learn if your condo is eligible, please talk to Stephanie. 

What do I get if I refer people to Irvine Park? 

When a tenant refers someone and their referral signs a lease, the tenant will receive $250 payable 30 days from the date the referral moves in. You can earn up to three referral bonuses, so  keep sending your friends and family to the best deal in Scottsdale, Arizona – Irvine Park Condominiums! 

What is the turnaround time for a maintenance request? 

The typical turnaround time for a standard maintenance repair is 48 hours, depending on the circumstances of the requested repair.  We work diligently to ensure all maintenance requests are processed in a timely manner and of course, emergency maintenance requests will be handled as quickly as possible. You can also submit a maintenance request online.  

What is a maintenance emergency? 

A maintenance emergency is a fire, flood, leaking water or a toilet not working properly. A problem with a garbage disposal is not considered a maintenance emergency. To easily submit a maintenance request you can fill out the service request form on our website, phone our staff at 408.946.5315 or you may stop into our rental office and we will be happy to process the request immediately. 

What do I do if I am locked out of my apartment after hours? 

If you are locked out of your condominium after hours, please call the Irvine Park office. After being connected, the phone will automatically forward your phone call on to the maintenance team, which will then be happy to assist you. The cost for emergency lock-out service is $25.00. 

What if I lose my amenity key? 

No Problem! Call the Irvine Park office and we will set up with a replacement key.  The cost for a new amenity key is $25.00.

Can I have my locks changed? 

Yes, maintenance can change your locks for you at a cost of $25.00. New keys will cost $2.00 each.

I have recently added a new member to my family (a pet!) How does this work?

Congratulations on your newest addition! Irvine Park is proud to be pet friendly by welcoming dogs and cats in our condos for free!To have a pet stay in your condo you must update your lease agreement to include a standard animal deposit of $100. Before you bring your pet home, please stop in to our rental office to receive consent and to learn more about the details. 

What should I do if the washer or dryer “eats” my quarters? 

If this happens, please go to the Irvine Park office to report the washer/dryer that is malfunctioning and we will credit your account.

What are the pool hours?

The pool is open for your enjoyment 24 hours a day!